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Frequently Asked Questions

  • Before your session, find a quiet time where you can fully relax without distractions. Many people choose to lie down, light a candle, listen to the music offered with headphones, or simply create a calm space where they feel comfortable and open.

    You do not need to “do” anything during the session. There is no right or wrong way to receive. Simply allow yourself to relax, stay open, and let the energy work unfold naturally. Some people feel emotional, peaceful, lighter, sleepy, energized, or deeply reflective afterward, while others notice shifts unfolding gradually over the next several days.

    It can also help to:
    • Drink water before and after your session
    • Wear comfortable clothing
    • Avoid rushing immediately afterward if possible
    • Journal any thoughts, emotions, dreams, or insights that come up after the session

    Every experience is different, and sessions are often felt in layers over time.

    You will receive detailed notes following your session. If you have any questions before or after your session, please contact us anytime.

  • We do not offer refunds on sessions. However if you cannot make your scheduled session you may reschedule by emailing support@sophiavaile.com 24 hours in advance. We do not offer refunds on any digital products. If you are having difficulty downloading or accessing your product please email us for support.

  • You can reach us at support@sophiavaile.com. We aim to respond quickly—usually within one business day.